FamilyPsychConsumer is an secure cloud community designed to serve parents and families through every phase of managing an adolescent, young adult, or adult loved one experiencing sustained psychological distress, addiction or mental illness. Most families served are unfamiliar to the behavioral healthcare landscape and unprepared to manage the needs of a loved one. They are seeking technical assistance, clarity, and a trustworthy guide to rapidly become competent consumers in the mental healthcare arena, and connect with other families who can advise and minimize their learning curve.
Behavioral healthcare is a landscape of service providers (doctors, hospitals, etc) that do not collaborate well when treating the same patient. No single provider helps families and parent learn to be competent care managers for their loved one (i.e., understand and coordinate the critical information, advocate effectively, and manage their own wellness). This is the primary problem in the mental health world: the absence of a qualified navigator service to help the parent or family rapidly make sense of it all. For example, your loved one’s psychiatrist treats the illness (presenting symptoms or distress), but will be hard pressed to recommend a residential treatment program, or teach you how to best use an insurance benefit. FamilyPsychConsumer is designed to be that "one-stop shop" of experienced, competent experts (both parents and professionals) to rapidly teach and guide you to manage the life. Families, after all, are the first care managers of their loved one and need the best "wrap around toolkit" to do the job.
Some behavioral health advocacy groups do a competent job of delivering one-time training and coaching to parents, but the support stops along with the training. Also, no one group is able to reach families in geographically remote areas or deliver the quality of resources and support every day or otherwise available in population centers. FamilyPsychConsumer connects parents and families to the critical thinking, resources, and support they need but can't easily access. And there is no other service platform that provides continuous, long-term coaching to help you achieve quality-of-life outcomes. FamilyPsychConsumer is the only community of its kind.
Unfortunately not. Across the U.S., there are numerous online forums to share experiences, but no real interactive community to create and sustain relationships. Also, there are a few web-based support systems, but no secure social network that links experts to families. Despite the many mental health-related sites, blogs, and discussion threads, none provides a robust interactive community for its visitors to engage with one another securely and confidentially to share resources, create and maintain relationships, and grow together.
FamilyPsychConsumer is registered as a C corporation but will operate as a social business. As such, FamilyPsychConsumer will maintain financial viability through customer fees but exist to deliver social benefit. As part of a growing movement of socially responsible businesses in the U.S., FamilyPsychConsumer exists to create a material social benefit to the community at large, with open social and financial governance dedicated to innovation that will deliver the community to as many families as possible. FamilyPsychConsumer is an incubator company that is proving a concept: provide the true stakeholders in the behavioral healthcare marketplace—parents and families like you—the right platform and resources, and you will band together to generate innovation in the marketplace to meet your evolving needs.